Terms & Conditions
1. Introduction
Welcome to Go Travel (“we,” “our,” or “us”). By accessing or using our website and services—including air ticket booking, visa consultation, and related travel support—you agree to these Terms & Conditions, our [Privacy Policy], and any additional terms applicable to a specific service.
2. Scope of Services
We provide:
- Domestic and international air ticketing
- Tourist, student, medical, business, and family visa assistance
- Documentation support and personalized travel guidance
Our services apply to countries such as Ireland, Malaysia, India, Thailand, Singapore, Maldives, Cambodia, and Australia, among others.
3. Booking and Payment
- All bookings must be placed through our website or authorized agents and are confirmed only upon full payment unless otherwise stated.
- We accept payment via specified methods; service delivery begins once payment is settled.
- Payment terms and refund policies may vary by service and will be outlined at the time of booking.
4. Visa and Documentation Services
- We offer guidance and support for visa applications. Final decisions rest with relevant immigration authorities.
- All information and documents you provide must be accurate and truthful.
- We are not liable for visa rejections, delays, or any consequences arising from incomplete or incorrect documentation.
5. Flight Bookings
- Flight itineraries are subject to airline availability, fare changes, and terms.
- Changes or cancellations are handled per airline policies, and additional charges may apply.
- We act as an intermediary and are not responsible for airline service disruptions.
6. Customer Responsibilities
- You are responsible for providing accurate personal information and documents required for services.
- You must check and ensure the validity of passports, visas, travel restrictions, and entry requirements prior to travel.
- Any penalties or consequences due to incomplete or incorrect compliance are your responsibility.
7. Pricing and Fees
- Fees for ticketing and visa services are clearly communicated during booking.
- Additional charges may apply for urgent processing, document handling, or service modifications.
- We reserve the right to adjust prices due to currency fluctuations or regulatory changes; you will be notified of any changes before finalizing services.
8. Refund and Cancellation
- Cancellation and refund policies vary by service and provider. Specific details are provided at the time of booking and in our [Refund and Returns Policy] gotravel.deshicraft.com.
- Processing fees may be deducted from refunds as applicable.
9. Limitation of Liability
- Go Travel provides services as a facilitator. We are not liable for losses or damages caused by third-party actions, including airlines, visa authorities, or government bodies.
- Our total liability for any claim shall not exceed the amount you have paid to us for the relevant service.
10. Intellectual Property
- All content on our website—including text, graphics, logos, and software—is protected by copyright and other intellectual property laws.
- You may access and view content for personal use only. Reproducing or distributing content without authorization is prohibited.
11. Privacy and Data Protection
- Your personal data will be collected, stored, and processed in accordance with our [Privacy Policy].
- We aim to protect your private information while ensuring seamless service delivery.
12. Modifications to These Terms
- We may update these Terms & Conditions at any time. The revised version will be effective upon posting.
- Continued use of our services after updates indicates acceptance of the revised terms.
13. Governing Law & Dispute Resolution
- These Terms are governed by the laws of Bangladesh.
- Disputes will be resolved via negotiation, and if necessary, through courts located in Dhaka, Bangladesh, unless otherwise agreed.
14. Contact Us
If you have questions or concerns regarding these Terms & Conditions, please contact us:
- Email: care@gotravel.com.bd
- Phone: +880 9611-678503
- Address: Level 4, Araf Noorjahan Garden, House # 874, Abdus Sobhan Dhali Road, Vatara, Dhaka- 1212, Bangladesh